Concerns can be reported by filling out the form below or by calling the Concern Center at (636) 561-1718.

For true emergencies: call 9-1-1. 

For an issue that needs immediate attention:  please contact the police dispatch at the non-emergency number 636.949.3000 Option 1.

All other concerns, please report using the link below. All entered concerns will be directed to the appropriate department during normal business hours, which are Monday-Friday, 8 am to 4:30pm.  Concerns can remain anonymous, however, if a response is desired an email address must be submitted
(personal information may be subject to Sunshine Law).

Reporting a Streetlight Outage:
The City does not perform streetlight repairs. The utility companies request that residents report streetlight outages directly to the appropriate provider.To determine which utility company maintains the streetlight, please check the pole for a letter followed by a number:

  • “Z” followed by a number: Contact Ameren at 800-552-7583.
  • “L” followed by a number: Contact Cuivre River Electric Cooperative at 800-392-3709, ext. 4895.

When reporting an outage, please provide the pole identification number and the location of the streetlight. This information will assist the utility company in identifying and locating the appropriate light.